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Small Business IT

IT support without a contract you don't need

Most Tucson small businesses are too small for a managed service provider's monthly minimum and too dependent on their technology to have nobody. We're the middle option: someone local who knows your setup, shows up when something breaks, and doesn't need you on a retainer to take the call.

Get a free quote (520) 891-9682

from $155/hr · see how pricing works

  • Office networks and reliable guest Wi-Fi
  • POS systems and payment terminals
  • Microsoft 365 and Google Workspace
  • Business cameras and access
  • Backups, NAS and shared drives

The network everything else depends on

When the Wi-Fi is unreliable, everything downstream looks broken — the POS, the tablets, the card reader, the phones. Business networks need separation between what you run and what customers touch, and that's where most small-office setups fall down.

One flat network

One flat network where every device can reach every otherCustomer phones, the point of sale and the office computer all sit inside one network boundary. Traffic from an infected customer phone travels through the router to the point of sale and the office computer, and each one is marked as reachable.CustomerphonesPoint of saleOffice PC!!!Everything can reach everything

A guest's infected laptop is on the same network as the till.

Guest network separated

The same connection split into a guest network and a business networkThe same internet connection, split so customer devices sit on their own guest network and the point of sale and office computer sit on the business network. Traffic from the infected customer phone stops at the wall between the two, and the only route it has is out to the internet.InternetGUESTCustomersBUSINESSPOSOffice!Same internet, no line of sightbetween them

Guests get Wi-Fi. They don't get your systems.

  1. On one flat network, a guest's infected device can reach the till and the office PC.
  2. Separated, that same traffic hits a wall before it gets near your systems.
  3. Guests still get the internet. That's all they get.
Roughly an afternoon of work, and the difference between a guest's problem staying theirs or becoming yours.
  • Business-grade routers, switches and access points
  • Customer guest Wi-Fi kept separate from your systems
  • Coverage across a whole floor, warehouse or patio
  • Wired drops for registers, printers and desks
  • Backup internet so a card reader outage doesn't close you

Email, files and accounts

Microsoft 365 and Google Workspace are where most small businesses actually live. Setting them up properly — real accounts, sensible sharing, a plan for when someone leaves — takes an afternoon and saves an enormous amount of pain later.

Offboarding a staff account on a business domainA list of staff accounts on the business's own domain. The account of an employee who is leaving is switched off, their files move into a shared drive owned by the business, and the remaining accounts are protected with two-factor sign-in. Below, business email kept in a personal Gmail account is shown leaving through the door with the person.yourbusiness.comOwnerManagerFront deskLeavingSwitched offShared driveowned by the businessBusiness email in a personal Gmailleaves when the person does
  1. Everyone gets an account on the business's own domain.
  2. When someone leaves, their company account is switched off, so email and files stop with it.
  3. Their files move to a shared drive the business owns.
  4. Everyone still there signs in with two-factor.
With a personal Gmail, the business's email walks out the door with whoever had it.
  • Microsoft 365 and Google Workspace setup and migration
  • Business email on your own domain
  • Shared drives with permissions that make sense
  • Onboarding and offboarding staff accounts
  • Two-factor authentication across the company

Point of sale and the front counter

The systems that stop you taking money are the ones that need to work. We support the common small-business setups and the network and hardware underneath them.

Testing a card payment connection link by linkA chain of six links a card payment passes through: the card reader, its Wi-Fi or cable connection, the router, the modem, the internet provider and the payment processor. A test checks each link in order. The first three pass. The connection between the router and the modem fails, so the links beyond it are never reached. In this example that is where the fault is.Card readerat the counterWi-Fi or cablethe reader's connectionRouteryour networkModemwhere the line comes inInternet provideroutside the buildingPayment processorwhere the charge clearsBreak found herePOS company:It's the internet.Internet company:It's the POS.
  1. The POS company blames the internet. The internet company blames the POS.
  2. We test each link in order, from the card reader out to the payment processor.
  3. The test stops at the link that actually fails. That's the one that gets fixed.
The broken link here is an example. The point is that the test finds wherever it actually is.
  • Square, Clover, Toast and similar POS systems
  • Receipt printers, cash drawers and scanners
  • Card reader connectivity problems
  • Register and kiosk workstation setup
  • Restaurant and retail cabling

Cameras and premises

Business camera systems have different requirements than home ones — longer retention, more coverage, and footage you can actually export when you need to give it to someone.

Finding and exporting a clip from a business camera systemA grid of four camera views. One camera is picked and opens in a larger viewer. A playhead moves along the recording timeline to the moment a person appears at the door, and a short range around it is marked. That range is exported as a video file, which is handed over either on a USB drive or as a share link, for a police report or an insurance claim.All camerasBack doorClip exportedUSB driveShare linkReady for a police report or an insurer
  1. Pick the camera that saw it, out of every angle you have.
  2. Scrub to the moment and mark just the part that matters.
  3. Export it as a file for a police report or your insurer, on a USB drive or a link.
Footage you can't get out of the system isn't much use on the day you need it.
  • Multi-camera coverage for retail floors, lots and entries
  • Longer retention and reliable export
  • Remote viewing for owners and managers
  • Existing system takeover and repair

Not losing everything

The single question worth asking: if the office computer died tonight, what would you lose? For a lot of businesses the honest answer is 'everything', and fixing that is a one-afternoon job.

An office backup with a local copy, an offsite copy and a tested restoreInside the office, a computer backs up automatically to a network storage box, which sends a further copy offsite to the cloud. The computer fails and a replacement is restored from the network storage. The offsite copy remains safe even if the office itself is lost, and the restore process has been tested.OfficeOffice PCDies tonightRestored from NASNASOffsite copysurvives even ifthe office doesn'tRestore tested
  1. The office PC and shared files back up on their own, to a NAS in the office and a copy offsite.
  2. If the PC dies tonight, a replacement gets restored from the NAS.
  3. If the office itself is lost, the offsite copy is still there.
  4. And the restore has actually been tested, because an untested backup isn't a plan.
The question worth asking: if the office computer died tonight, what would you lose?
  • Automatic backup for workstations and shared files
  • NAS setup for businesses with real storage needs
  • Cloud backup with offsite copies
  • A recovery plan you've actually tested

Questions

About small business it

Do we have to sign a monthly contract?

No. Call us when you need us and pay for the time. If you'd rather have priority response and regular check-ins we offer a plan for that, but it's optional and it's not the only way to work with us.

Our POS vendor says it's our internet. Our internet company says it's the POS.

Extremely familiar. We'll test both sides and find out which one is right, which usually ends the argument in about twenty minutes.

Can you help us move from personal Gmail to real business email?

Yes, and it's one of the better upgrades a small business can make. We'll get you onto your own domain, migrate the existing mail, and set it up on everyone's phone.

Where we do this most

Tucson

While we're there

Wi-Fi & networking

from $179

Ethernet wiring

quoted per project

Security cameras

from $175 per camera

Need small business it sorted?

Tell us what's going on and we'll give you a straight answer on what it takes and what it costs.

Get a free quote (520) 891-9682
CallGet a free quote