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Computer & Device Help

Fixed at your kitchen table

You shouldn't have to unplug your whole desk and drive it across town. We work on your computer where it lives, with your printer, your monitor and your actual internet connection — which is usually where the problem was hiding anyway.

Get a free quote (520) 891-9682

from $129 · see how pricing works

  • Slow computers diagnosed and genuinely fixed
  • Virus and malware removal
  • Windows 11 upgrades and migrations
  • Backups, data recovery and transfers
  • Printers — the eternal one

Slow, stuck or crashing

'It's slow' has maybe eight common causes and they need completely different fixes. A failing drive, a full drive, too many startup programs, thermal throttling from dust, failing RAM and a browser with sixty extensions all feel identical to the person using it. We find out which one it is before recommending you spend anything.

Mechanical hard drive

What most slow machines still have

A mechanical hard driveA mechanical hard drive stores data on a spinning platter and reads it with a physical arm that must swing to the right position, so every scattered read costs real movement. This is why an old computer with a mechanical drive spends most of its time waiting.The arm has to physically move to every read

Solid state drive

No moving parts at all

A solid state driveA solid state drive has no moving parts and reads from any location immediately, so nothing waits on an arm swinging into position.Any location is reachable immediately
  1. The platter spins and the arm swings to wherever each piece of data sits.
  2. Every scattered read waits on that movement, one after another.
  3. An SSD has no moving parts, so every location answers at once.
This one change fixes more “slow computers” than everything else combined, and it costs a fraction of a new machine.
  • Real diagnosis — drive health, memory, temperatures, startup load
  • SSD upgrades, which fix more slow machines than anything else
  • RAM upgrades where they actually help
  • Dust and thermal cleanup
  • Honest advice when a machine isn't worth repairing

Security and cleanup

If you've got pop-ups, a browser that won't go where you point it, or a scary full-screen warning telling you to call a number — stop and call us instead. That last one is a scam, and the number is the scammer.

The warning signs on a fake virus alert web pageA browser window showing a red full-page alert that says a virus was detected, the computer is locked, and to call a support phone number. Three callouts mark the giveaways: the address bar shows it is a web page, the page asks you to call a phone number, and the tab has a close button. The phone number is struck through, and the advice reads: don't call, close it, then call us.Security Alert!fix-your-pc-now.example!VIRUS DETECTEDYour computer has been locked.Call technical support now:1-8XX-XXX-XXXXDo not restart or close this window123Don't call. Close it, then call us.
  1. Look at the address bar. It's a web page inside your browser, not a warning from Windows.
  2. Real Microsoft warnings never ask you to call a phone number.
  3. You can close the tab, or the whole browser. Closing it won't hurt your computer.
  4. Don't call the number. Close it, then call us.
If you've already called, paid or let them onto the computer, call us. That cleanup has specific steps, and sooner is better.
  • Virus, malware and adware removal
  • Browser hijack and unwanted extension cleanup
  • Tech-support scam recovery, including what to do about payments
  • Password manager setup and two-factor authentication
  • Account recovery when you're locked out

Windows 11, new machines and moving your stuff

Whether you're upgrading in place or replacing the machine, the part that matters is that everything comes with you — files, photos, email, bookmarks, printers and the software you actually use. That's the part we're careful with.

Moving everything from an old computer to a new oneAn old computer and a new computer side by side. Pre-installed trial software is removed from the new machine first. Then files, photos, email, bookmarks, printers and apps are carried across one at a time, and each is ticked off on a checklist once it arrives on the new computer.Old computerNew computerbloatware removedleft as it wasFilesPhotosEmailBookmarksPrintersYour appsEverything came with you
  1. Strip the trial software and clutter a new PC ships with.
  2. Carry files, photos, email, bookmarks, printers and apps across, one at a time.
  3. Tick each one off on the new machine, so nothing gets left behind.
Upgrading in place or replacing the machine, the careful part is the same: everything comes with you.
  • Windows 11 upgrade assessment and migration
  • New computer setup, out of the box to working
  • Full data transfer from the old machine
  • Email and account migration
  • Stripping the bloatware a new PC ships with

Backups and data recovery

Everyone intends to set up backups. Almost nobody has. We'll put something in place that runs without you thinking about it, and if you're here because a drive already failed, we'll tell you honestly what's recoverable and when it needs a specialist lab instead.

Deciding what to do with a failed driveA failed drive splits two ways. If it is still detected and quiet — deleted files, a corrupted system, or a dead computer around a healthy drive — recovery is tried in the home. If it is clicking, grinding, not detected, dropped or wet, it is physically damaged: stop powering it on and send it to a specialist clean-room lab. Below, a note that an automatic backup that already ran means there is nothing to recover, only a restore.Drive failedDetected and quietDeleted filesCorrupted systemDead PC, healthy driveWe try it in your homePhysical damageClicking or grindingNot detected at allDropped or wetStop powering it onSpecialist clean-room labBest case: a backup already ranThen there's nothing to recover. You just restore.
  1. Still detected and quiet? We try recovery right there in your home.
  2. Clicking, grinding or not showing up usually means physical damage. Stop, and it goes to a specialist lab.
  3. If an automatic backup already ran, there's nothing to recover. You just restore.
We'll tell you which side your drive is on before anyone makes it worse by trying.
  • Automatic local and cloud backup that actually runs
  • Recovery from failing drives where it's possible
  • Photo library consolidation and de-duplication
  • NAS setup for households with a lot to store

Printers, phones and everything else

The long tail of household technology. Most of these are twenty-minute problems that have been annoying someone for six months.

A home office desk set up for work and video callsA desk with a laptop connected to a dock by a single cable, driving two monitors. A webcam sits at eye level on top of the monitors, a microphone stands beside them, and a light faces the person rather than sitting behind them, so their face is lit on camera instead of a silhouette. Under the desk, a printer is connected to the home network.on cameralight facing youcamera at eye levelone cable to the dockprinter on the network
  1. The laptop docks with one cable, and both monitors wake up.
  2. Webcam at eye level and a real mic, so calls look and sound right.
  3. Light in front of you, not behind, so you're not a silhouette on camera.
  4. The printer set up on the network, so every computer in the house can find it.
Most of these are twenty-minute jobs that have been annoying someone for months.
  • Printer setup, network printing and scan-to-computer
  • New phone and tablet setup with full transfer
  • Smartwatch pairing and setup
  • Home office builds — dual monitors, docks, webcam, lighting, mic
  • Cable management that survives contact with a real desk

Questions

About computers & devices

Is my computer worth fixing or should I replace it?

We'll tell you straight. An SSD and more RAM can make a six-year-old machine feel new for a fraction of a replacement. But if the board is failing or the repair approaches the cost of a new machine, we'll say that too — and help you move everything over instead.

I got a full-screen warning telling me to call Microsoft. What now?

It's a scam, and it's designed to look exactly like a real system warning. Don't call the number. If you already called, or gave them remote access or a payment, call us — that's a specific cleanup with specific steps, and the sooner it starts the better.

Can you get my files off a dead computer?

Often yes, if the drive itself is intact. We'll try in your home first. If the drive has physical damage it needs a clean-room recovery lab, and we'll tell you that rather than making it worse by trying.

Where we do this most

TucsonGreen ValleySahuaritaSaddleBrooke

While we're there

Wi-Fi & networking

from $179

Ethernet wiring

quoted per project

Security cameras

from $175 per camera

Need computers & devices sorted?

Tell us what's going on and we'll give you a straight answer on what it takes and what it costs.

Get a free quote (520) 891-9682
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