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Patient Tech Help

No rushing, no jargon, no judgment

Some of our favorite work. We sit down, go at your pace, and explain things properly — as many times as it takes. You are not bad at this. The technology is genuinely badly designed, and it changes underneath you without asking.

Get a free quote (520) 891-9682

$95 per hour · see how pricing works

  • One-on-one, at your pace, in your home
  • Video calls with the grandkids, set up and practiced
  • Scam and fraud protection — the most important thing here
  • Phones and tablets simplified to what you actually use
  • Written notes left behind so you're not stuck

Protecting you from scams

This is the most valuable hour we spend with anyone. Older adults are targeted deliberately and relentlessly, and the current wave of scams is far more convincing than the old ones — spoofed caller ID, a grandchild's cloned voice, a fake fraud alert from your own bank. We'll walk through exactly what these look like, set up the protections that help, and give you a simple rule for what to do when something feels off.

The shape every scam shares

The stories change constantly. This pattern doesn't. If a message has all three, it is a scam — it does not matter how well it knows your name, or whose voice it uses.

Example text message · unknown number

Hi, it's your grandson. I'm in trouble and I need help right now. Please don't tell Mom and Dad. Can you buy gift cards and text me the numbers on the back?

  1. 1

    Urgency

    It has to be right now. An account will close, a warrant is out, a grandchild is in trouble tonight.

    Real organizations let you call them back.

  2. 2

    Secrecy

    Don't tell your family. Don't tell the bank why. Stay on the phone while you drive there.

    Nothing legitimate needs you to hide it.

  3. 3

    Odd payment

    Gift cards, wire transfer, crypto, or an app you've never used. Sometimes cash to a courier.

    No agency or bank is ever paid this way.

The rule, if you remember nothing else

Hang up. Then call the person or the company back yourself, on a number you already had — not one they gave you. A real caller will not mind at all. A scammer cannot survive it.

We go through this in person, and leave it written down in a font you can read.
  • What current phone, text and email scams actually look like
  • The grandparent scam, and why the voice can sound right
  • Fake virus warnings and tech support scams
  • Call screening and spam filtering set up on your phone
  • A simple, written rule for what to do when you're not sure
  • What to do immediately if you think you've already been caught

Seeing your family

This is what most people call us about first. We'll get video calling working, practice it with you until it's genuinely easy, and set it up so answering is one large obvious button rather than a puzzle.

One-tap video calling set up on a phoneTwo phones. The first starts as a home screen crowded with small app icons, which is replaced by two large photo buttons labelled Daughter and Grandkids. The Grandkids button is tapped, and the second phone shows the video call with the grandkids already connected.DaughterGrandkidsGrandkidsOne tapYou're on the call
  1. A busy home screen, with the video call app buried somewhere in it.
  2. We put big photo buttons up front for the people you call most.
  3. One tap on a photo and the video call starts. We practice it together until it's easy.
Answering is set up the same way: one large, obvious button.
  • FaceTime, Zoom, WhatsApp and Google Meet
  • Practice calls until you're comfortable
  • One-touch calling for the people you speak to most
  • Sharing and viewing photos the family sends
  • Smart displays that show family photos and take calls

Making the device easier to use

Most phones and tablets ship configured for someone with perfect eyesight and infinite patience. Nearly all of that is adjustable, and almost nobody is shown how.

A text size slider moved up, making the sample text much largerCall DaughterCall DaughterAA

Bigger text

Text size turned up in the device settings, so most apps follow along.

A contrast switch turned on, making faint grey text bold and darkMessagesMessagesBold, high contrast

Higher contrast

Bolder letters and stronger contrast, so words stand out from the background.

A crowded home screen cleared down to six large apps

Six apps, not sixty

The apps you'll never use cleared away, and the ones you do use kept on one simple screen.

A phone paired to a pair of hearing aidsPaired

Hearing aids paired

Compatible hearing aids connected, with the volume and clarity set so calls come through clearly.

Nearly every phone and tablet can do all of this. Almost nobody is shown where the settings are.
  • Larger text, higher contrast and better display settings
  • Hearing aid pairing and volume and clarity settings
  • Removing the apps you'll never use and organizing what's left
  • Voice control and dictation instead of typing
  • Simplified home screens with the six things you actually use

Peace of mind

Things that matter more as living independently becomes something worth protecting.

How fall detection responds after a hard fallA watch screen shows three stages in turn: a hard fall detected, a prompt asking if you are OK, and, with no response, calling for help. Lines lead from the watch to two results: help is called, and an emergency contact is notified. A separate card shows Medical ID available from the lock screen.Hard fallAre youOK?I'm OKCallingfor helpNo responseHelp calledautomaticallyFamily alertedemergency contactMedical IDon the lock screen
  1. On watches and phones that support it, a hard fall is noticed automatically.
  2. It asks if you're OK first, so a fall you're fine from doesn't call anyone.
  3. No answer, and it calls for help and lets your emergency contact know.
  4. Medical ID can be set to show on the lock screen, so responders can read it without your passcode.
We set it up with you and walk through exactly what it'll do, long before you ever need it.
  • Medical alert and fall detection setup
  • Emergency contacts and medical ID on the phone
  • Remote support so family out of state can help
  • Location sharing with family, if you want it
  • Automatic photo and contact backup

Lessons that stick

We leave written notes in plain language, in a font you can read, for the specific things we covered on your device. Not a manual — a page that says what to tap. And if you forget, calling us again is completely fine. That's the job.

To video call the family

  1. Tap the photo of who you want to call.
  2. Tap the big green Video button.

Stuck? Call us. That's completely fine.

The phone screen the note refers toA phone showing two large photo buttons, Daughter and Grandkids, and a big green Video button below them. The Grandkids photo is marked with a 1 and the Video button with a 2, matching the steps on the note.FamilyDaughterGrandkids1Video2
Not a manual. One page, in type you can read, for the things we set up on your own device.

Questions

About help for seniors

I feel silly asking about something this basic.

Please don't. There is no question we haven't been asked, and there's no such thing as too basic. The people who designed these devices made choices that confuse everybody — you're just the one being honest about it.

Can my daughter arrange this from out of state?

Yes, and it happens constantly. Family often books and pays remotely while we work with the person in their home. We can update whoever you'd like us to afterward, with your say-so.

Do you go to Green Valley and SaddleBrooke?

Yes — Green Valley, SaddleBrooke, Sahuarita, Oro Valley and the rest of the Tucson area. A good part of this work is out that way.

Where we do this most

Oro ValleyGreen ValleySaddleBrooke

While we're there

Wi-Fi & networking

from $179

Ethernet wiring

quoted per project

Security cameras

from $175 per camera

Need help for seniors sorted?

Tell us what's going on and we'll give you a straight answer on what it takes and what it costs.

Get a free quote (520) 891-9682
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